We take great pride in the brands and products we represent, and want you to be fully happy with every item you purchase from Swaggy Tails.
If, however, the product has reached you in a faulty, damaged or compromised state, we will be happy to accept a return with the following conditions met :
- All items must be unworn or unused and in re-sellable condition and in their original packaging with tags attached. All pet hair must be removed.
- Please understand that outbound postage will not be included in the refund.
- We are not responsible for lost or damaged returns during return shipment. Please use a trackable carrier.
- Original shipping charges are non-refundable unless the shipment is a result of our error.
- All sales of Gift cards, e-gift certificates, un-exchangeable goods and any items marked as Sale are final. FINAL SALE items cannot be returned for exchange or credit.
- Returns will be credited to original payment method used.
To return a product, simply write us at firstname.lastname@example.org
- We reserve the right to deny any returns or exchanges that do not meet return/exchange policy.
- Refunds of shipping costs will only be issued if the shipment is a result of our error.
- Please do not return items to the manufacturer.
- Please allow 3-5 business days from merchandise receipt for your return to be processed. You will receive an email confirmation. Please allow up to 14 business days for your account balance to reflect the refund. This timeframe varies by bank
Due to the differences in the pricing for different sizes and to ensure items are in stock, Swaggy Tails does not offer product exchanges. Instead, please send your items back according to the above instructions if the returns have been accepted, and then place a brand new order for the product(s) you want as a replacement. Your new order will be sent out to you as soon as possible!