We know how exciting it can be to await purchases in the mail, so we do our best to pack your purchases with care, and send them off as soon as possible.
Have to make a return? We make that easy too…
All orders are shipped within 1-3 business days of placing an order, if the product is in stock.
Please email us at firstname.lastname@example.org to arrange for your pick up once your order is processed. Please allow for 24 hours notice.
FREE SHIPPING OFFER
DOMESTIC ORDERS (SINGAPORE)
Swaggy Tails is offering FREE STANDARD ECONOMY SHIPPING on all online orders over SGD $200, after applied discounts.
The cost for shipping will automatically be deducted at checkout for all eligible orders.
Merchandise Weight 3 - 7 business days
0 – 1 kg $6
1 – 4 kg $8
4 – 10kg $10
11 – 20kg $12
21kg and above From $18 onwards
We ship internationally using reliable courier services like Fed Ex, Amtrack and DHL.
Courier charges will be tabulated at checkout, depending on country and weight of product/s.
TRACKING YOUR ORDER
- Domestic orders are shipped via a mix of reliable courier services for the fastest times and best rates possible.
- Your billing address must exactly match the location where your credit card bill is sent.
- For orders that contain multiple items, you may receive each item separately, on different dates depending on availability.
- Please note that you may have to pay tax or import duties imposed by your country's customs office. Any such charges are the buyer’s responsibility and Swaggy Tails will not be held liable for these.
- Delivery times vary depending on product, destination and time of year. Some orders may take up to 14 business days to deliver.
- We do our best to provide you with accurate shipping and delivery times on all our products. Please note that these times are estimates only. Shipping and delivery estimates are not a guarantee.
- Delivery times are calculated in working days - Monday to Friday inclusive (but excluding public holidays).
- If you order at weekend or Public holiday, your order will be placed the following working day.
Once you have submitted your order, you will receive an order confirmation email to confirm that your order has been received. This email will contain your order number
. You will need that along with your email address to track your order.
You can track your order online